FAQs
Q: How long does it typically take for my order to be delivered?
A: Delivery times may vary depending on your location. However, you can generally expect your order to arrive within 5-10 business days from the time of shipment.
Q: What certifications do your manufacturing facilities hold to ensure quality and sustainability?
A: Our facilities are certified under globally recognized standards, including OEKO-TEX® for safe textiles, ISO 9001 for quality management, and WRAP for ethical production. We also prioritize eco-friendly certifications like GOTS for organic materials.
Q: Why should I trust TE Genesis?
A: With years of experience in the apparel industry, we have a deep understanding of our customers' needs and expectations. Our commitment to quality craftsmanship and exceptional customer service sets us apart. We are passionate about creating products that exceed our customers' expectations and are proud of the work we do
Q: How do you ensure compliance with international labor and safety standards?
A: We strictly adhere to international labor laws (e.g., Fair Labor Association guidelines) and conduct regular audits of our partner facilities. Safety protocols, fair wages, and ethical working conditions are non-negotiable pillars of our operations.
Q: Can you provide transparency into your supply chain for traceability purposes?
A: Yes. We maintain full transparency across our supply chain, from raw material sourcing to final production. Clients can request detailed documentation to verify ethical sourcing and sustainability practices.
Q: Do you offer technical design support for custom apparel development?
A: Absolutely. Our in-house design and engineering team collaborates with clients to refine concepts, optimize designs for production, and ensure manufacturability without compromising creativity.
Q: What is the maximum customization scope you can accommodate (e.g., fabric blends, trims, or specialized finishes)?
A: We offer end-to-end customization, including bespoke fabric blends, custom dyeing, unique trims (buttons, zippers), and specialty finishes (waterproofing, antimicrobial treatments). Share your vision, and we’ll execute it.
Q: How do you handle lead times for bulk orders during peak seasons?
A: We employ advanced production planning and maintain buffer inventory for critical materials to mitigate delays. Clients receive realistic timelines upfront, with priority scheduling options for urgent projects.
Q: What quality control processes are implemented during production?
A: Our QC process includes pre-production material testing, in-line inspections during manufacturing, and a final AQL (Acceptable Quality Level) audit. Statistical sampling ensures consistency across bulk orders.
Q: Do you assist with packaging and branding for wholesale orders?
A: Yes. We offer custom packaging solutions, including branded hangtags, polybags, and retail-ready boxes, to align with your brand’s unboxing experience and market requirements.
Q: Are your production capabilities scalable for long-term partnerships?
A: We specialize in scalable solutions, equipped to handle growing demands through modular production lines and strategic raw material partnerships. Our goal is to grow alongside your business.
Q: How do you protect client intellectual property during the design process?
A: All client designs are protected by strict NDAs and secure digital workflows. We never share or replicate proprietary concepts without explicit written consent.
Q: Can you replicate existing samples or garments for private-label production?
A: Yes. Share your sample or tech pack, and our team will reverse-engineer the product to match specifications, including fabric, stitching, and labeling.
Q: What is your process for addressing defects or non-conforming products in bulk orders?
A: We stand by our quality guarantees. Defective items are promptly replaced at no cost, and root-cause analyses are conducted to prevent recurrence.
